AAL LTD trading as molifthoistsandparts.co.uk aims to provide products and solutions that improve your quality of life. If something isn’t quite right, we’re here to help. Below, you’ll find all the details about exchanging or returning a product and how we’ve made the process straightforward and fair for everyone.
If you have just received damaged or wrong items, report it immediately. We need to inform the courier within a 24-hour window.
Click here to visit our Damaged in Transit or Wrong Items Received page
We offer a 30-day return policy from the day you receive your item. For Christmas gifts delivered in December, this extends to 60 days.
We comply with UK consumer laws, including your right to return faulty or misdescribed items.
Log in to your account and initiate a return.
Pack items securely and use a tracked delivery service. For high-value returns, ensure the courier covers the item’s value.
Processed within 7 business days after receiving and inspecting the item. Reductions in the Refund amount may apply if the item is used beyond acceptable limits.
Two options:
If the product is unsuitable or no longer required, you are responsible for the return costs of each item.
Click here to see our Warranty & Faulty Goods Policy
We can arrange a collection and deduct the cost from your refund. Costs vary by size and location.
Only if it’s faulty and meets our Warranty & Faulty Goods Policy.
Typically, within 7 business days after inspection.
Our customer service team is happy to assist. Click here to view our Contact page.
None of the above affects your statutory rights. AAL Ltd complies with the Consumer Rights Act 2015.