This is the privacy
notice of AAL Ltd (trading as www.molifthoistsandparts.co.uk) In this
document, "we", "our", or "us" refer to AAL Ltd.
We are company number 07987228 registered in the United Kingdom. Our registered
office is at Unit I, V12, Merlin Business Park, Ringtale Rd, Ormskirk, L40 8JY
Introduction
1. This is a notice
to inform you of our policy about all information that we record about you. It
sets out the conditions under which we may process any information that we
collect from you, or that you provide to us. It covers information that could
identify you (personal information) and information that could not. In the
context of the law and this notice, process means collect, store, transfer, use
or otherwise act on information.
2. We regret that
if there are one or more points below with which you are not happy, your only
recourse is to leave us immediately.
3. We take
seriously the protection of your privacy and confidentiality. We understand
that all visitors to our websites are entitled to know that their personal data
will not be used for any purpose unintended by them, and will endeavour not to
have data fall into the hands of a third parties.
4. We protect and
secure all your data and the companies data. We trust you will reciprocate in
securing our data.
5. Our policy
complies with UK law accordingly implemented, including that required by the EU
General Data Protection Regulation (GDPR).
6. The law requires
us to tell you about your rights and our obligations to you in regards to the
processing and control of your personal data. We do this now, by requesting
that you read the information provided at www.knowyourprivacyrights.org
7. Except as set
out below, we do not share, or sell, or disclose to a third party, any
information collected through our website.
The bases on which we process information about you
The law requires us
to determine under which of six defined bases we process different categories
of your personal information, and to notify you of the basis for each category.
If a basis on which
we process your personal information is no longer relevant then we shall
immediately stop processing your data.
If the basis
changes then if required by law we shall notify you of the change and of any
new basis under which we have determined that we can continue to process your
information.
1. Information we process because we have a contractual obligation with
you
When you create an
account on our website, buy a product or service from us, or otherwise agree to
our terms and conditions, a contract is formed between you and us.
In order to carry
out our obligations under that contract we must process the information you
give us.
Some of this
information may be personal information.
We may use it in
order to:
1.1. verify your
identity for security purposes
1.2. sell products
to you
1.3. provide you
with our services
1.4. provide you
with suggestions and advice on products, services and how to obtain the most
from using our website We process this information on the basis there is a
contract between us, or that you have requested we use the information before
we enter into a legal contract.
Additionally, we
may aggregate this information in a general way and use it to provide class
information, for example to monitor our performance with respect to a
particular service we provide. If we use it for this purpose, you as an
individual will not be personally identifiable.
We shall continue
to process this information until the contract between us ends or is terminated
by either party under the terms of the contract.
2. Information we process with your consent
Through certain
actions when otherwise there is no contractual relationship between us, such as
when you browse our website or ask us to provide you more information about our
business, including job opportunities and our products and services, you
provide your consent to us to process information that may be personal
information.
Wherever possible,
we aim to obtain your explicit consent to process this information, for
example, by asking you to agree to our use of cookies.
Sometimes you might
give your consent implicitly, such as when you send us a message by e-mail to
which you would reasonably expect us to reply.
Except where you
have consented to our use of your information for a specific purpose, we do not
use your information in any way that would identify you personally.
We may aggregate it
in a general way and use it to provide class information, for example to
monitor the performance of a particular page on our website.
We continue to
process your information on this basis until you withdraw your consent or it
can be reasonably assumed that your consent no longer exists.
You may withdraw
your consent at any time by instructing us at accounts@aalgroup.co.uk However,
if you do so, you may not be able to use our website or our services further.
3. Information we process for the purposes of legitimate interests
We may process
information on the basis there is a legitimate interest, either to you or to
us, of doing so.
Where we process
your information on this basis, we do after having given careful consideration
to:
* whether the same
objective could be achieved through other means
* whether
processing (or not processing) might cause you harm
* whether you would
expect us to process your data, and whether you would, in the round, consider
it reasonable to do so
For example, we may
process your data on this basis for the purposes of:
* record-keeping
for the proper and necessary administration of our accounts
* responding to
unsolicited communication from you to which we believe you would expect a
response
* protecting and
asserting the legal rights of any party
* insuring against
or obtaining professional advice that is required to manage risk
* protecting your
interests where we believe we have a duty to do so
4. Information we process because we have a legal obligation
We are subject to
the law like everyone else. Sometimes, we must process your information in
order to comply with a statutory obligation.
For example, we may
be required to give information to legal authorities if they so request or if
they have the proper authorisation such as a search warrant or court order.
This may include
your personal information.
Specific uses of
information you provide to us
5. Information provided on the understanding that it will be shared with
a third party
Our website allows
you to post information with a view to that information being read, copied,
downloaded, or used by other people.
Examples include:
5.1. posting a
message our forum
5.2. tagging an
image
5.3. clicking on an
icon next to another visitors message to convey your agreement, disagreement or
thanks
In posting personal
information, it is up to you to satisfy yourself about the privacy level of
every person who might use it.
We do not
specifically use this information except to allow it to be displayed or shared.
We do store it, and we reserve a right to use it in the future in any way we
decide. Once your information enters the public domain, we have no control over
what any individual third party may do with it.
We accept no
responsibility for their actions at any time. Provided your request is
reasonable and there is no legal basis for us to retain it, then at our
discretion we may agree to your request to delete personal information that you
have posted. You can make a request by contacting us at accounts@aalgroup.co.uk
6. Complaints regarding content on our website
Our website is a
publishing medium. Anyone may register and then publish information about
himself, herself or some other person.
We attempt to
moderate user generated content, but we are not always able to do so as soon as
that content is published.
If you complain
about any of the content on our website, we shall investigate your complaint.
If we feel it is
justified or if we believe the law requires us to do so, we shall remove the
content while we investigate.
Free speech is a
fundamental right, so we have to make a judgment as to whose right will be
obstructed: yours, or that of the person who posted the content that offends
you.
If we think your
complaint is vexatious or without any basis, we shall not correspond with you
about it.
7. Information relating to your method of payment
Payment information
is never taken by us or transferred to us either through our website or
otherwise.
Our employees and
contractors never have access to it. At the point of payment, you are
transferred to a secure page on the website of OPAYO or some other reputable
payment service provider.
That page may be
branded to look like a page on our website, but it is not controlled by us.
8. Information about your direct debit
When you agree to
set up a direct debit arrangement, the information you give to us is passed to
our own bank Barclays for processing according to our instructions.
We do not keep a
copy. We are registered under the direct debit guarantee scheme.
This provides for
the customer's bank to refund disputed payments without question, pending
further investigation.
Direct debits can
only be set up for payments to beneficiaries that are approved originators of
direct debits. In order to be approved, these beneficiaries are subjected to
careful vetting procedures.
Once approved, they
are required to give indemnity guarantees through their banks.
9. Job application and employment
If you send us information
in connection with a job application, we may keep it for up to three years in
case we decide to contact you at a later date.
If we employ you,
we collect information about you and your work from time to time throughout the
period of your employment.
This information
will be used only for purposes directly relevant to your employment. After your
employment has ended, we will keep your file for six months before destroying
or deleting it.
10. Sending a message to our support team
When you contact
us, whether by telephone, through our website or by e-mail, we collect the data
you have given to us in order to reply with the information you need.
We record your
request and our reply in order to increase the efficiency of our business.
We keep personally
identifiable information associated with your message, such as your name and
email address so as to be able to track our communications with you to provide
a high quality service.
11. Complaining
When we receive a
complaint, we record all the information you have given to us.
We use that
information to resolve your complaint. We may also compile statistics showing
information obtained from this source to assess the level of service we
provide, but not in a way that could identify you or any other person.
12. Affiliate and business partner information
This is information
given to us by you in your capacity as an affiliate of us or as a business
partner. It allows us to recognise visitors that you have referred to us, and
to credit to you commission due for such referrals.
It also includes
information that allows us to transfer commission to you. The information is
not used for any other purpose.
We undertake to
preserve the confidentiality of the information and of the terms of our
relationship. We expect any affiliate or partner to agree to reciprocate this
policy. Use of information we collect through automated systems when you visit
our website
13. Cookies
Cookies are small
text files that are placed on your computer's hard drive by your web browser
when you visit any website.
They allow
information gathered on one web page to be stored until it is needed for use on
another, allowing a website to provide you with a personalised experience and
the website owner with statistics about how you use the website so that it can
be improved.
Some cookies may
last for a defined period of time, such as one day or until you close your
browser.Others last indefinitely. Your web browser should allow you to delete
any you choose.It also should allow you to prevent or limit their use. Our website
uses cookies.
They are placed by
software that operates on our servers, and by software operated by third
parties whose services we use.When you first visit our website, we ask you
whether you wish us to use cookies. If you choose not to accept them, we shall
not use them for your visit except to record that you have not consented to
their use for any other purpose.
If you choose not
to use cookies or you prevent their use through your browser settings, you will
not be able to use all the functionality of our website. We use cookies in the
following ways:
13.1. to track how
you use our website
13.2. to record
whether you have seen specific messages we display on our website
13.3. to keep you
signed in our site
13.4. to record
your answers to surveys and questionnaires on our site while you complete them
13.5. to record the
conversation thread during a live chat with our support team
14. Personal identifiers from your browsing activity
Requests by your
web browser to our servers for web pages and other content on our website are
recorded.
We record
information such as your geographical location, your Internet service provider
and your IP address.
We also record
information about the software you are using to browse our website, such as the
type of computer or device and the screen resolution.
We use this
information in aggregate to assess the popularity of the webpages on our
website and how we perform in providing content to you.
If combined with
other information we know about you from previous visits, the data possibly
could be used to identify you personally, even if you are not signed in to our
website.
15. Our use of re-marketing
Re-marketing
involves placing a cookie on your computer when you browse our website in order
to be able to serve to you an advert for our products or services when you
visit some other website. We may use a third party to provide us with
re-marketing services from time to time. If so, then if you have consented to
our use of cookies, you may see advertisements for our products and services on
other websites. Disclosure and sharing of your information
16. Information we obtain from third parties
Although we do not
disclose your personal information to any third party (except as set out in
this notice), we sometimes receive data that is indirectly made up from your
personal information from third parties whose services we use.
17. Third party advertising on our website
Third parties may
advertise on our website. In doing so, those parties, their agents or other
companies working for them may use technology that automatically collects
information about you when their advertisement is displayed on our website.
They may also use
other technology such as cookies or JavaScript to personalise the content of,
and to measure the performance of their adverts.
We do not have
control over these technologies or the data that these parties obtain.
Accordingly, this privacy notice does not cover the information practices of
these third parties.
18. Credit reference
To assist in
combating fraud, we share information with credit reference agencies, so far as
it relates to clients or customers who instruct their credit card issuer to
cancel payment to us without having first provided an acceptable reason to us
and given us the opportunity to refund their money.
19. Data may be processed outside the European Union
Our websites are
hosted in the United Kingdom We may also use outsourced services in countries
outside the European Union from time to time in other aspects of our business.
Accordingly, data obtained within the UK or any other country could be
processed outside the European Union.
For example, some
of the software our website uses may have been developed in the United States
of America or in Australia. We use the following safeguards with respect to
data transferred outside the European Union:
19.1. the processor
is within the same corporate group as our business or organisation and abides
by the same binding corporate rules regarding data processing.
19.2. the data
protection clauses in our contracts with data processors include transfer
clauses written by or approved by a supervisory authority in the European Union
19.3. we comply
with a code of conduct approved by a supervisory authority in the European
Union
19.4. we are
certified under an approved certification mechanism as provided for in the GDPR
19.5. both our
organisation and the processor are public authorities between whom there is
either a legally binding agreement or administrative arrangements approved by a
supervisory authority in the European Union relating to protection of your
information Access to your own information
20. Access to your personal information
20.1. At any time
you may review or update personally identifiable information that we hold about
you, by signing in to your account on our website.
20.2. To obtain a
copy of any information that is not provided on our website you may send us a
request at accounts@aalgroup.co.uk
20.3. After
receiving the request, we will tell you when we expect to provide you with the
information, and whether we require any fee for providing it to you.
21. Removal of your information
If you wish us to
remove personally identifiable information from our website, you may contact us
at accounts@aalgroup.co.uk
This may limit the
service we can provide to you.
22. Verification of your information
When we receive any
request to access, edit or delete personal identifiable information we shall
first take reasonable steps to verify your identity before granting you access
or otherwise taking any action. This is important to safeguard your
information.
Other matters
23. Use of site by children
23.1. We do not
sell products or provide services for purchase by children, nor do we market to
children.
23.2. If you are
under 18, you may use our website only with consent from a parent or guardian
24. Encryption of data sent between us
We use Secure
Sockets Layer (SSL) certificates to verify our identity to your browser and to
encrypt any data you give us. Whenever information is transferred between us,
you can check that it is done so using SSL by looking for a closed padlock
symbol or other trust mark in your browser URL bar or toolbar.
25. How you can complain
25.1. If you are
not happy with our privacy policy or if have any complaint then you should tell
us by email. Our address is accounts@aalgroup.co.uk
25.2. If a dispute
is not settled then we hope you will agree to attempt to resolve it by engaging
in good faith with us in a process of mediation or arbitration.
25.3. If you are in
any way dissatisfied about how we process your personal information, you have a
right to lodge a complaint with the Information Commissioner's Office. This can
be done at https://ico.org.uk/concerns/
26. Retention period for personal data
Except as otherwise
mentioned in this privacy notice, we keep your personal information only for as
long as required by us:
26.1. to provide
you with the services you have requested;
26.2. to comply
with other law, including for the period demanded by our tax authorities;
26.3. to support a
claim or defence in court.
27. Compliance with the law
Our privacy policy
has been compiled so as to comply with the law of every country or legal
jurisdiction in which we aim to do business.
If you think it
fails to satisfy the law of your jurisdiction, we should like to hear from you.
However, ultimately it is your choice as to whether you wish to use our
website.
28. Review of this privacy policy
We may update this
privacy notice from time to time as necessary. The terms that apply to you are
those posted here on our website on the day you use our website. We advise you
to print a copy for your records. If you have any question regarding our
privacy policy, please contact us on 01772 814555.